Program Providers - Why Equilibrio?

MondEquilibrio offers English speaking preventative and responsive support services to study abroad students and program providers throughout Europe.

We understand the emotional and psychological impact of the Study Abroad experience and ensure that American college students have access to independent and confidential assistance, support and advice.

English speaking preventative and responsive support services to study abroad students and program providers throughout Europe.

Program Providers - Your Responsibilities

As the provider of study abroad programs on behalf of American colleges and universities, you understand the complexities of providing an experience that appropriately challenges students academically and personally. This includes so many more aspects than when students are in their home countries, given that you may not be in direct oversight of the program and it may be on offer in a non- English speaking country. From ensuring that students have comfortable accommodation to providing access to inspiring and stimulating student life and cultural opportunities to supporting them in their cultural adjustment and critically, to looking after their emotional/psychological health – essentially, you take overall responsibility for students learning and growth while they are abroad.

Equilibrio - Our Responsibilities

From the moment students land in their new country, the Equilibrio telephone Support Line offers confidential expert emotional, psychological and practical 24 hour seven day a week support to college students wherever they are and whatever the need. We also support you, the program providers, in managing difficult situations and critical incidents when they occur.

Benefits to Program Providers

Through MondoEquilibrio’s preventative and responsive services, we free up time for local staff to focus their attention on program administration, academics,  student life, and the many other aspects involved in the Study Abroad experience for students. In our partnership, we help students meet the challenges that arise when in a different cultural environment. We can also connect students to a professional English-speaking counselor, psychotherapist or psychiatrist if they need support beyond the help line. Finally, in the event that a crisis occurs, we activate our team and put in motion our tested protocol to support students, staff and the integrity of your program.

Away from their support systems, students studying abroad often experience emotional issues and end up putting themselves at risk.  Unchecked, these risks often have more serious consequences. So, we offer:

Unlimited use of the Equilibrio 24/7 toll-free support line
Calls answered in English by qualified specialists who understand the common issues faced by study abroad students
Supportive counseling and needs assessment
Confidential
Referrals to face to face counseling, psychotherapy, psychiatry or video counseling*

Studying overseas can be an invaluable path to true independence, and students often feel that they would like to get emotional support as and when they need it without having to ask for help from local staff, sometimes fearing stigma or issues of confidentiality* We are here to help them get the immediate support they need. The MondoEquilibrio Support Line guarantees access by phone 24 hours a day, 365 days a year in which expert Advisors, Counselors and Psychotherapists assess and counsel students through the range of issues that can present themselves during this important transition period in their lives.

Issues can range from:

Feeling homesick and struggling with integration whilst settling into a new culture;
Conflicts with roommates;
Communication difficulties;
Stress;
Depression and anxiety;
Grief issues;
Demands of academic study;
Loneliness/Isolation;
Struggling with alcohol/drug issues;
Expectations;
Crisis and emergency situations following critical incidents;
Trauma

Students are given a toll-free in-country number during orientation which they can call as many times as they wish throughout their stay abroad. Confidential Face-to-face/ video counseling sessions can be arranged depending on MondoEquilibrio package and insurance arrangements.

*Where an immediate risk of harm to self or others is assessed, the college or study abroad provider is immediately informed.

Access to a Case Manager

Support in handling mental health and crisis situations

Access to specialist on-site assistance (mediation, post-trauma, interpreting etc)

Tailored training for in-country staff

Referrals to face to face counseling, psychotherapy, psychiatry or video counseling*

* dependent upon level of service and insurance arrangements

MondoEquilibrio offers optional Consultancy Services in selected European cities. This service provides in-country staff the following expert services:

Assistance and case management for the referral of students to carefully selected English-speaking Counselors, Psychotherapists and Psychiatrists. This is offered in conjunction with existing insurance provision;
Specialist guidance in managing critical incidents and emergency situations;
On-site trauma support to students and staff following incidents as well as specially trained interpreters available to assist in hospitals and police stations;
Customized training to in-country staff available on a range of issues such as psychological and mental health first aid, stress, resilience, inter-cultural communication, alcohol, drugs, managing trauma
Equilibrio’s Consultancy Services can help universities and providers talk through problems/issues, analyse aspects of behavior, and offer impactful solutions.

The Equilibrio consultancy service is continuously building local clinical and professional networks as well as offering training and guidance to assist in better understanding the particular needs of study abroad students and their colleges/providers.

Two levels of service are currently available, depending on the European location:

Equilibrio Support Line
Equilibrio Support and Consultancy
A reasonable cost-per-student fee is charged to the university or study-abroad provider. This is based on the number of students in-country at any one time.

Basic Package

Student Support Line only

24/7/365 Access to the toll-free

Student Support Line

(in English)

Premium Package

Student Support Line & Consultancy Service

Tailored  consultation and training for

in-country staff

Student Support Line

Student Benefits

Away from their support systems, students studying abroad often experience emotional issues and end up putting themselves at risk.  Unchecked, these risks often have more serious consequences. So, we offer:

Unlimited use of the Equilibrio 24/7 toll-free support line
Calls answered in English by qualified specialists who understand the common issues faced by study abroad students
Supportive counseling and needs assessment
Confidential
Referrals to face to face counseling, psychotherapy, psychiatry or video counseling*

Student Support Line

Studying overseas can be an invaluable path to true independence, and students often feel that they would like to get emotional support as and when they need it without having to ask for help from local staff, sometimes fearing stigma or issues of confidentiality* We are here to help them get the immediate support they need. The MondoEquilibrio Support Line guarantees access by phone 24 hours a day, 365 days a year in which expert Advisors, Counselors and Psychotherapists assess and counsel students through the range of issues that can present themselves during this important transition period in their lives.

Issues can range from:

Feeling homesick and struggling with integration whilst settling into a new culture;
Conflicts with roommates;
Communication difficulties;
Stress;
Depression and anxiety;
Grief issues;
Demands of academic study;
Loneliness/Isolation;
Struggling with alcohol/drug issues;
Expectations;
Crisis and emergency situations following critical incidents;
Trauma

Students are given a toll-free in-country number during orientation which they can call as many times as they wish throughout their stay abroad. Confidential Face-to-face/ video counseling sessions can be arranged depending on MondoEquilibrio package and insurance arrangements.

*Where an immediate risk of harm to self or others is assessed, the college or study abroad provider is immediately informed.

Provider Benefits

Access to a Case Manager

Support in handling mental health and crisis situations

Access to specialist on-site assistance (mediation, post-trauma, interpreting etc)

Tailored training for in-country staff

Referrals to face to face counseling, psychotherapy, psychiatry or video counseling*

* dependent upon level of service and insurance arrangements

Consultancy Service

MondoEquilibrio offers optional Consultancy Services in selected European cities. This service provides in-country staff the following expert services:

Assistance and case management for the referral of students to carefully selected English-speaking Counselors, Psychotherapists and Psychiatrists. This is offered in conjunction with existing insurance provision;
Specialist guidance in managing critical incidents and emergency situations;
On-site trauma support to students and staff following incidents as well as specially trained interpreters available to assist in hospitals and police stations;
Customized training to in-country staff available on a range of issues such as psychological and mental health first aid, stress, resilience, inter-cultural communication, alcohol, drugs, managing trauma
Equilibrio’s Consultancy Services can help universities and providers talk through problems/issues, analyse aspects of behavior, and offer impactful solutions.

The Equilibrio consultancy service is continuously building local clinical and professional networks as well as offering training and guidance to assist in better understanding the particular needs of study abroad students and their colleges/providers.

Costs

Two levels of service are currently available, depending on the European location:

Equilibrio Support Line
Equilibrio Support and Consultancy
A reasonable cost-per-student fee is charged to the university or study-abroad provider. This is based on the number of students in-country at any one time.

Basic Package

Student Support Line only

24/7/365 Access to the toll-free

Student Support Line

(in English)

Premium Package

Student Support Line & Consultancy Service

Tailored  consultation and training for

in-country staff

Student Support Line