What we offer

At MondoEquilibrio we understand the emotional and psychological impact of the Study Abroad experience. We work 24 hours each and every day of the year to ensure that American college students studying in Europe have access to independent and confidential assistance, support and advice.

Each semester, American students pack their bags and jet off to foreign countries embarking upon a journey that promises personal growth and independence. However, studying abroad can be extremely challenging. The stress of adapting to new cultures and classrooms, different ways of learning and living often triggers emotional and psychological difficulties. Students with pre-existing conditions often having additional issues.

As a provider of study abroad programs on behalf of American colleges and universities, you’ll know first-hand just how complex it can be to provide this kind of experience. You’re tasked with helping students to grow academically and personally, finding great accommodation, designing inspiring and stimulating student life activities … and on top of all that you’re trying to look after their emotional/psychological health as well as managing difficult situations and critical incidents when they occur. It can feel really overwhelming as you listen to and absorb your students’ distress while also trying to find professional English-speaking counselors, psychotherapists and psychiatrists to work with students.

MondoEquilibrio has created a variety of unique solutions that offer expert emotional, psychological and practical support to college students studying abroad in all European cities. MondoEquilibrio services are both preventative and responsive. From the moment students land in their new country, the Equilibrio telephone Support Line offers expert, professional and confidential support directly to students, thus freeing up time for local staff to focus on academics, administration, student life, and all the other aspects of providing the Study Abroad experience to students.

Away from their support systems, students studying abroad often experience emotional issues and end up putting themselves at risk.  Unchecked, these risks often have more serious consequences. So, we offer:

Unlimited use of the Equilibrio 24/7 toll-free support line
Calls answered in English by qualified specialists who understand the common issues faced by study abroad students
Supportive counseling and needs assessment
Confidential
Referrals to face to face counseling, psychotherapy, psychiatry or video counseling*

Studying overseas can be an invaluable path to true independence, and students often feel that they would like to get emotional support as and when they need it without having to ask for help from local staff, sometimes fearing stigma or issues of confidentiality* We are here to help them get the immediate support they need. The MondoEquilibrio Support Line guarantees access by phone 24 hours a day, 365 days a year in which expert Advisors, Counselors and Psychotherapists assess and counsel students through the range of issues that can present themselves during this important transition period in their lives.

Issues can range from:

Feeling homesick and struggling with integration whilst settling into a new culture;
Conflicts with roommates;
Communication difficulties;
Stress;
Depression and anxiety;
Grief issues;
Demands of academic study;
Loneliness/Isolation;
Struggling with alcohol/drug issues;
Expectations;
Crisis and emergency situations following critical incidents;
Trauma

Students are given a toll-free in-country number during orientation which they can call as many times as they wish throughout their stay abroad. Confidential Face-to-face/ video counseling sessions can be arranged depending on MondoEquilibrio package and insurance arrangements.

*Where an immediate risk of harm to self or others is assessed, the college or program provider is informed.

Access to a Case Manager

Support in handling mental health and crisis situations

Access to specialist on-site assistance (mediation, post-trauma, interpreting etc)

Tailored training for in-country staff

Referrals to face to face counseling, psychotherapy, psychiatry or video counseling*

* dependent upon level of service and insurance arrangements

Equilibrio Support Line PLUS offers optional Consultancy, Crisis and Case Management Services in selected European cities. This service provides in-country staff with the following expert services:

  • Assistance and case management for the referral of students to carefully selected English-speaking Counselors, Psychotherapists and Psychiatrists
  • Specialist guidance in managing critical incidents and emergency situations.
  • On-site trauma and interpreting support
  •  Customized training to in-country staff available on themes such as psychological first aid, stress, resilience, inter-cultural communication, alcohol, drugs, managing trauma
  • Equilibrio Support Line PLUS helps universities and providers talk through problems/issues, analyze aspects of behavior, and offer impactful solutions.

Two levels of service are currently available, depending on the European location:

Equilibrio Support Line
Equilibrio Support Line Plus

A reasonable cost-per-student fee is charged to the university or study-abroad provider. This is based on the number of students in-country at any one time.

Student Support Line

  • 24/7/365 access to the Equilibrio Student Support Line.
  • English speaking counseling support via in-country toll-free number.
  • Option to extend counseling support coverage to all local staff.
  • Where a serious risk of harm to self or others is assessed, we make sure that you are informed.

Support Line PLUS

All Student Support Line services, PLUS:

  • Specialist support in managing critical incidents
  • Access to on-site trauma support specialists, mediators and interpreters
  • Expert guidance in managing concerning behaviors
  • Case Management and referral to local mental health specialists
Student Benefits

Away from their support systems, students studying abroad often experience emotional issues and end up putting themselves at risk.  Unchecked, these risks often have more serious consequences. So, we offer:

Unlimited use of the Equilibrio 24/7 toll-free support line
Calls answered in English by qualified specialists who understand the common issues faced by study abroad students
Supportive counseling and needs assessment
Confidential
Referrals to face to face counseling, psychotherapy, psychiatry or video counseling*

Student Support Line

Studying overseas can be an invaluable path to true independence, and students often feel that they would like to get emotional support as and when they need it without having to ask for help from local staff, sometimes fearing stigma or issues of confidentiality* We are here to help them get the immediate support they need. The MondoEquilibrio Support Line guarantees access by phone 24 hours a day, 365 days a year in which expert Advisors, Counselors and Psychotherapists assess and counsel students through the range of issues that can present themselves during this important transition period in their lives.

Issues can range from:

Feeling homesick and struggling with integration whilst settling into a new culture;
Conflicts with roommates;
Communication difficulties;
Stress;
Depression and anxiety;
Grief issues;
Demands of academic study;
Loneliness/Isolation;
Struggling with alcohol/drug issues;
Expectations;
Crisis and emergency situations following critical incidents;
Trauma

Students are given a toll-free in-country number during orientation which they can call as many times as they wish throughout their stay abroad. Confidential Face-to-face/ video counseling sessions can be arranged depending on MondoEquilibrio package and insurance arrangements.

*Where an immediate risk of harm to self or others is assessed, the college or program provider is informed.

Provider Benefits

Access to a Case Manager

Support in handling mental health and crisis situations

Access to specialist on-site assistance (mediation, post-trauma, interpreting etc)

Tailored training for in-country staff

Referrals to face to face counseling, psychotherapy, psychiatry or video counseling*

* dependent upon level of service and insurance arrangements

Support Line PLUS

Equilibrio Support Line PLUS offers optional Consultancy, Crisis and Case Management Services in selected European cities. This service provides in-country staff with the following expert services:

  • Assistance and case management for the referral of students to carefully selected English-speaking Counselors, Psychotherapists and Psychiatrists
  • Specialist guidance in managing critical incidents and emergency situations.
  • On-site trauma and interpreting support
  •  Customized training to in-country staff available on themes such as psychological first aid, stress, resilience, inter-cultural communication, alcohol, drugs, managing trauma
  • Equilibrio Support Line PLUS helps universities and providers talk through problems/issues, analyze aspects of behavior, and offer impactful solutions.
Costs

Two levels of service are currently available, depending on the European location:

Equilibrio Support Line
Equilibrio Support Line Plus

A reasonable cost-per-student fee is charged to the university or study-abroad provider. This is based on the number of students in-country at any one time.

Student Support Line

  • 24/7/365 access to the Equilibrio Student Support Line.
  • English speaking counseling support via in-country toll-free number.
  • Option to extend counseling support coverage to all local staff.
  • Where a serious risk of harm to self or others is assessed, we make sure that you are informed.

Support Line PLUS

All Student Support Line services, PLUS:

  • Specialist support in managing critical incidents
  • Access to on-site trauma support specialists, mediators and interpreters
  • Expert guidance in managing concerning behaviors
  • Case Management and referral to local mental health specialists