Universities and Colleges - Why Equilibrio?

We understand the emotional and psychological impact of the Study Abroad experience and ensure that college students studying overseas have access to independent and confidential assistance, support and advice.

English speaking preventative and responsive support services to study abroad students and program providers throughout Europe.

Universities and Colleges - Your Role

Whether you hire a provider on the ground to oversee the program for your study abroad students or you have your own local in-country office, your overarching goals are to engage and support students academically and personally while offering inspiring and stimulating student life and cultural opportunities. Critically, you are also tasked with looking after their emotional and psychological well-being.

Equilibrio - Our Role

We partner with you to help students meet the challenges that arise when in a different cultural environment. From the moment they land in their new country, the Equilibrio telephone HelpLine offers expert confidential emotional, support and guidance 24/7 to your students wherever they are and whatever they need. We also connect students to professional English-speaking counselors, psychotherapists or psychiatrists if they need support beyond the Helpline. In times of crisis, we activate our international teams to fully support students, staff and the integrity of your program.

Benefits to Universities and Colleges

U.S. students have an excellent range of counseling and support services available while on their home campuses. When abroad, these services are often either not appropriate or available, leaving local offices to pick up the pieces when problems arise. We understand this need and fill the gap, providing preventative and responsive services 24/7, and allowing you, the universities and colleges, to rest easier knowing that your students have English speaking support available. Your local staff can then focus their attention where it belongs, on program administration, academics and student life. In times of crisis, we provide wrap around guidance and support to students, faculty, administrators and parents.

Away from their support systems, students studying abroad often experience emotional issues and end up putting themselves at risk.  Unchecked, these risks often have more serious consequences. To support them we offer:

Supportive HelpLine counseling and needs assessment

Confidentiality*

Referrals to face-to-face/video counseling, psychotherapy or psychiatry**

*Where an immediate risk of harm to self or others is assessed, the program provider is immediately informed. 

**dependent upon level of service and insurance arrangements

Students often feel that they would like to get emotional support as and when they need it. We are experts in providing support 24 hours a day, 365 days a year.  The HelpLine is staffed by specialist advisors, counselors and psychotherapists who assess and guide students through the range of issues that can present themselves during this important transition period in their lives.

Issues can range from:

  • Feeling homesick
  • Struggling with settling in
  • Managing expectations
  • Loneliness/Isolation
  • Roommate conflicts
  • Communication difficulties
  • Stress, depression and anxiety
  • Demands of academic study
  • Alcohol/drug use/misuse
  • Crisis and trauma

Students are given a toll-free in-country number during orientation which they can call as many times as they wish throughout their stay abroad. Confidential face-to-face/ video counseling sessions can be arranged depending on Equilibrio package and insurance arrangements.

Where an immediate risk of harm to self or others is assessed, the college or study abroad provider is immediately informed.

  • Assistance and case management for the referral of students to carefully selected English-speaking counselors, psychotherapists and psychiatrists. This is offered in conjunction with existing insurance provision
  • Specialist guidance in managing complex issues around student health and well-being, critical incidents and emergency situations
  • On-site expert trauma support to students and staff during and following crises

HelpLine PLUS is currently available to students and in-country staff in Italy, Spain, France and the UK, and it will soon expand to other global locations. Let us know where in the world you’d like to see us next!

Equilibrio designs and delivers specialist training for in-country staff on areas such as

  • Stress and trauma management
  • Mental health first aid
  • Crisis/critical incident management
  • Substance use/misuse
  • Resilience and self-care
  • Inter-cultural communication

Whether you are training new staff or offering professional development to your existing team, we work with you closely to produce and deliver informative and interactive workshops that meet your needs.

Two levels of service are currently available, depending on location:

Equilibrio HelpLine

Equilibrio HelpLine PLUS

A reasonable cost-per-student fee is charged to the university or study-abroad provider. This is based on the number of students in-country at any one time.

HelpLine

24/7/365 access to toll-free English speaking HelpLine

HelpLine PLUS

24/7/365 access to toll-free English speaking HelpLine

Managed referrals to our specialist network of local English speaking therapists

Specialist guidance in managing complex issues

Expert trauma support

Student Benefits

Away from their support systems, students studying abroad often experience emotional issues and end up putting themselves at risk.  Unchecked, these risks often have more serious consequences. To support them we offer:

Supportive HelpLine counseling and needs assessment

Confidentiality*

Referrals to face-to-face/video counseling, psychotherapy or psychiatry**

*Where an immediate risk of harm to self or others is assessed, the program provider is immediately informed. 

**dependent upon level of service and insurance arrangements

HelpLine

Students often feel that they would like to get emotional support as and when they need it. We are experts in providing support 24 hours a day, 365 days a year.  The HelpLine is staffed by specialist advisors, counselors and psychotherapists who assess and guide students through the range of issues that can present themselves during this important transition period in their lives.

Issues can range from:

  • Feeling homesick
  • Struggling with settling in
  • Managing expectations
  • Loneliness/Isolation
  • Roommate conflicts
  • Communication difficulties
  • Stress, depression and anxiety
  • Demands of academic study
  • Alcohol/drug use/misuse
  • Crisis and trauma

Students are given a toll-free in-country number during orientation which they can call as many times as they wish throughout their stay abroad. Confidential face-to-face/ video counseling sessions can be arranged depending on Equilibrio package and insurance arrangements.

Where an immediate risk of harm to self or others is assessed, the college or study abroad provider is immediately informed.

HelpLine PLUS
  • Assistance and case management for the referral of students to carefully selected English-speaking counselors, psychotherapists and psychiatrists. This is offered in conjunction with existing insurance provision
  • Specialist guidance in managing complex issues around student health and well-being, critical incidents and emergency situations
  • On-site expert trauma support to students and staff during and following crises

HelpLine PLUS is currently available to students and in-country staff in Italy, Spain, France and the UK, and it will soon expand to other global locations. Let us know where in the world you’d like to see us next!

Bespoke Training

Equilibrio designs and delivers specialist training for in-country staff on areas such as

  • Stress and trauma management
  • Mental health first aid
  • Crisis/critical incident management
  • Substance use/misuse
  • Resilience and self-care
  • Inter-cultural communication

Whether you are training new staff or offering professional development to your existing team, we work with you closely to produce and deliver informative and interactive workshops that meet your needs.

Costs

Two levels of service are currently available, depending on location:

Equilibrio HelpLine

Equilibrio HelpLine PLUS

A reasonable cost-per-student fee is charged to the university or study-abroad provider. This is based on the number of students in-country at any one time.

HelpLine

24/7/365 access to toll-free English speaking HelpLine

HelpLine PLUS

24/7/365 access to toll-free English speaking HelpLine

Managed referrals to our specialist network of local English speaking therapists

Specialist guidance in managing complex issues

Expert trauma support